Problem updating turbotax

I explained the problem and where the ,000 needed to go.

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No one likes this kind of a surprise, so we are taking immediate action to make things right and help you through this transition year.

We are giving $25 back if you purchased Turbo Tax Deluxe desktop software (CD or download) and filed your 2013 tax return and have to upgrade to Turbo Tax Premier or Home & Business to file your 2014 return.

We want that choice to be clear and confidence inspiring.

However, as new online and mobile technologies emerged, our products, and the tax scope and features they included, began to differ, leading to customer confusion.

We made a change this year to Turbo Tax desktop software and we didn’t do enough to communicate this change to you as proactively and broadly as we could or should have.

Last modified 29-Dec-2019 08:43